Professional Standards

Ethics Complaints

In an Ethics Proceeding, a member of the public or another REALTOR® member files a complaint alleging a violation of one or more Articles of the Code of Ethics by a REALTOR® member.  The complaint is sent to the Grievance Commitee to determine if the facts taken for face value could represent a possible violation of the Code.  The committee is responsible for a determination - to send or not to send - the complaint forward to a hearing.

 

Before You File An Ethics Complaint

 

Code of Ethics 2019

 

File An Ethics Complaint

 

Outline of Procedure

Mediation

Mediation is a less formal process that requires both Managing Brokers to meet with a trained Mediator to work out a resolution for their commission dispute.  A successful Mediation is often referred to as a "win-win".  The Mediator is a neutral party that can see past the emotion of the deal.  Mediation is binding if a resolution is reached, but if the parties cannot agree, they may then proceed to Arbitration.

 

Request for Mediation

Arbitration

Arbitration is the formal process of determining who is the procuring cause and other factors of a sale.  The awards are rarely "split", more commonly there is a prevailing party and a non-prevailing party.  An Arbitration hearing is held after a Grievance Committee determines that it is a properly arbitral issue and meets all other criteria that would send the request to a hearing.

 

Request an Arbitration